Refund & Cancellation Policy

This Refund & Cancellation Policy applies to purchases of the Easy GST Billing Lifetime License made through easygstbilling.in, operated by Starpact Global Services("we", "us", or "our"). Please read it carefully before completing your purchase. This Policy should be read together with our Terms & Conditions.

1. Digital Product — All Sales Final

Because the License Key cannot be "returned" or revoked from your possession once delivered, we are unable to offer refunds for change of mind, accidental purchase, or failure to evaluate the product during the free trial.

2. Try Before You Buy

To help you make an informed decision, we provide a fully functional free trial covering your first ten (10) invoices. We strongly encourage you to use this trial to confirm that the Software meets your business requirements and is compatible with your device before purchasing the Lifetime License. No payment details are required to use the trial.

3. Exceptions — When a Refund May Be Considered

Notwithstanding the above, we will review refund requests in good faith in the following limited circumstances:

• Duplicate payment: you were charged more than once for the same order due to a technical error.
• Payment without delivery: your payment was successful but no License Key was issued, and we are unable to deliver one.
• Verifiable technical defect: the Software does not function as described and our support team is unable to resolve the issue within a reasonable time.

Refunds are not provided where the issue arises from incompatible or faulty hardware, incorrect data entry, or non-compliance unrelated to the Software's functionality.

4. How to Request a Refund

To request a refund under Section 3, email us at support@easygstbilling.in within 7 days of your purchase, including your registered email address, order or payment ID, and a description of the issue (with screenshots, if applicable). Our team will acknowledge your request and investigate.

5. Approval & Processing Timeline

If a refund is approved, it will be processed to your original payment method through our payment gateway, Razorpay. Approved refunds are typically initiated within 5–7 business days; the time for the amount to reflect in your account depends on your bank or card issuer. Where a refund is issued, the associated License Key (if any) will be deactivated.

6. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The revised version becomes effective when posted on this page with an updated "Last updated" date.